Outlook Customer Manager
Interested to receive an email from Microsoft last week to announce the launch of Outlook Customer Manager - which appears to be a replacement for the neglected Outlook Business Contact Manager.
It finally looks like Microsoft have recognised the needs of small businesses, who don't have the budgets or requirements to invest in complex customer relationship management systems.
The add-on is currently being rolled out to exisiting Office 365 Business Premium at no extra cost, but looks like it may be added out to other 365 packages in future.
I look forward to having an explore around it in more depth soon - I will let you know how I get on.